Service & conditions

Personal and efficient

Van de Moer Instruments goes for a modern and efficient way of shopping but want to commit themselves to taking you to meet personal and conversational. At Van de Moer Instruments you're more than just a customer number!

Warm and personal service

Van de Moer Instruments is committed to you as a customer to be personal, individual and human scale of service. We also want to be more than just a trade: we are a meeting place for musicians of all kinds, a place full of new discoveries, a beacon of information and so much more. Our customers are therefore more than a number on us, you are free to try it out in a friendly atmosphere and everything to exchange ideas, to give opinions on the latest new products or just catch up on your last performance!

Moreover, you will find Van de Moer Instruments no 'hard-sell' procedures: our employees, each with their own field, really listen to your needs and provide you with appropriate solutions. However, our service goes beyond just selling: we also provide customized on hire purchase, repair, rental equipment and everything that falls under the 'after sales service', such as replacing strings on your guitar or bass, the synchronize and update the software on your keyboard, tweaking and tuning of your instrument, ...

Contact our staff

general: info@vandemoer.be
bert@vandemoer.be (Organs,Tests, Light & Sound, Drums, Books, Supplies, ...)
stijn@vandemoer.be (Guitars, Bass, Amps, Studio, ...)

Company

Van de Moer Instruments
Moorselbaan 122
9300 Aalst

VAT number: BE-0842-710-957
Bank account: BE32 737035187502 BIC KREDBEBB

Account

If you are new to the customer, or for the first time made your purchases online, you must register to create an account. We ask thereby to that personal data necessary to enable a smooth delivery and service. Your details are with us in a safe environment: both your personal and bank details are protected by our own system on the one hand and on the other Ogone Payment Services.

Your data is also used by us to better serve you and keep you informed of possible for you interesting offers and products. If you wish (anymore), you can easily unsubscribe to this service by mail.

Price guarantee

Do you have a product somewhere else cheaper? Then Van de Moer Instruments adjust the price for you! This price guarantee is intended to measure our prices with the most common players in the market, where this is within our possibilities.

Adjustments to prices are only toegstaan ​​FOR purchase (You get a custom quote or quotation) and are valid for limited time. After purchase price not be refunded.

After sales service

Van de Moer Instruments you can enjoy an extensive after sales service: on a personal and individual way we offer our expertise and experience at your disposal to arrive at appropriate solutions to your needs. Despite manuals and comprehensive info on the net an instrument or amplifier can indeed sometimes difficult to reveal all its secrets. Our specialists are always at your disposal to get the most out of your purchase. However, some items are more difficult to treat us as are all problems (computer) software outside of our services and capabilities.

Disclaimer

Van de Moer Instruments is not responsible for printing errors (including prices), incorrect spellings or product modifications and articles that can be found in the catalog or website. The images with the product are not binding and may change prices without notice.

All prices are expressed in euros and include all statutory contributions. Promos and offers are only valid for a certain period. In addition, all prices displayed on this site subject to change and valid while supplies last.

Van de Moer Instruments strives to provide as complete and accurate as possible, but does not guarantee this, however, and does not accept any responsibility for damage caused fault of incorrect or incomplete information.