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Privacy policy
The webshop www.vandemoer.be (hereinafter "the Website") and Van De Moer Instruments' back-office systems are an initiative of:
Van De Moer Instruments BV (hereinafter: "Van De Moer Instruments", "We" and "Us"),
Moorselbaan 122
9300 Aalst
Belgium
VAT BE 0842.710.957
1. Why this privacy statement?
Each person (hereinafter "User") who visits or uses the Website or enters into a purchase-sale agreement discloses a certain amount of personal data. This personal data enables Van De Moer Instruments to identify you as a natural person, regardless of whether we actually do so. You are identifiable from the moment it is possible to establish a direct or indirect link between one or more data and you, as a natural person.
We use and process your personal data in accordance with the Privacy Act and other applicable regulations. Any reference in this Privacy Statement to the "Privacy Law" may be understood as a reference to the Belgian law of December 8, 1992 on the protection of privacy with respect to the processing of personal data. Any reference to the "Regulation" can be seen as a reference to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/ec (General Data Protection Regulation or GDPR)
By using our Website or entering into a purchase-sale agreement with Van De Moer Instruments, the User declares that they have read this Privacy Statement and agree to the possible collection and processing of personal data as described in this document. Van De Moer Instruments reserves the right to modify its Privacy Statement at any time.
Any substantial change will be clearly communicated to Users. We encourage Users to consult this document on a regular basis.
2. Who is responsible for processing personal data?
2.1 Controller
Van De Moer Instruments is responsible for data processing and decides unilaterally or in coordination with others what personal data is collected as well as the purposes and technical and organizational means related to the processing of such personal data.
2.2 Processor(s).
Van De Moer Instruments is free to use third parties to process personal data.
A processor is a natural or legal person who processes your personal data at the request and on behalf of the controller. The processor is obliged to ensure the security and confidentiality of the data. The processor works only according to the instructions of the controller.
Van De Moer Instruments uses the following processors:
- Mailchimp: for sending our newsletters. Mailchimp guarantees to respect the legal provisions of the EU-US Privacy Shield;
- Google Analytics: for web analytics. Google guarantees to respect the legal provisions of the EU-US Privacy Shield.
- Combell: for hosting;
- Baldwin: for maintaining the Website.
3. On what legal grounds does the processing of my personal data rely?
In accordance with the Regulation, we process your data on the following grounds:
- Based on the performance of an agreement with the User or pre-contractual steps taken at the User's request; or
- On the basis of legislative national or international provisions for the purpose of maintaining contractual relations; or
- On the basis of the User's consent to send advertising (direct marketing).
4. What personal data is processed?
Van De Moer Instruments undertakes to collect only the data necessary to fulfill the purposes intended by Van De Moer Instruments. The data we collect is listed below. The list below is by no means exhaustive.
- First and last name;
- Contact information;
- Email address;
- Phone number;
- Address information;
This information is collected at the time of your registration on our Website and when you use our services. Other personal data may also be collected later. This data is necessary to provide Van De Moer Instruments' services.
We also use cookies to recognize the User and to provide him/her and personalized experience (for example, language choices and user profile), we do this by remembering technical choices and detecting and fixing errors that might be present on the Website.
For more information regarding the use of cookies, please refer to our Cookie Policy.
5. What will my personal data be used for?
Van De Moer Instruments collects personal data for the sole purpose of providing each User of our Website and our services with a secure, optimized and personalized user experience. Processing your data is essential for the proper functioning of the Website and for providing the Services.
Van De Moer Instruments undertakes to use your personal data solely for the following purposes:
- To allow the user to access his/her user profile and use the services offered on the website;
- To maintain the contractual relationship with the user;
- To offer a personalized service to the user by providing support and complaint follow-up;
- To detect fraud, error and/or criminal behavior and protect the user against it;
- To keep the user informed of our activities through our newsletter;
- To send promotional offers if you have expressly agreed to this. Of course, you remain free to withdraw from this at any time.
During your visit to the Van De Moer Instruments Website, some personal data is collected for statistical purposes. This data is necessary to optimize your user experience. These data include: IP address, likely location of consultation, time and date of consultation and what pages you consult. By visiting our website, you explicitly agree that we collect this data for statistical purposes.
The user always gives his/her personal data to Van De Moer Instruments and thus retains a certain amount of control. If some data is incomplete or apparently incorrect, Van De Moer Instruments reserves the right to temporarily or permanently postpone certain actions.
6. Who receives your personal data?
Your personal data is processed for internal use by Van De Moer Instruments only. Your personal data will not be sold, transferred or otherwise communicated to third parties unless you have given us explicit prior consent.
Van De Moer Instruments has taken all necessary legal and technical precautions to prevent unauthorized access and use of data. In the unlikely event of a data breach, Van De Moer Instruments will immediately take every possible measure to minimize the damage.
7. How long do we keep your personal data?
We will retain your data for as long as necessary to fulfill our stated purposes.
The data will be deleted from our database when it is no longer needed to fulfill the purposes, or when you validly exercise your right to have it deleted.
8. What are your rights?
8.1 Guarantee of legitimate and secure processing of your personal data
Your personal data will always be processed for the purposes explained in Article 5.
They are collected and processed in an appropriate, relevant and non-excessive manner and they are not kept longer than necessary to fulfill the purposes set.
8.2 Right of access.
If you can prove your identity, you have the right at any time to obtain information on how your data is processed. Consequently, you also have the right to know for what purpose your data are processed, what criteria exist to justify our retention of your data, what categories of data are involved, to which recipients your data are sent and what rights you can exercise over your data.
8.3 Right to correct your data
Incorrect or incomplete personal data can be corrected. It is primarily the responsibility of the user to make the necessary adjustments, but it is also possible to request this from us in writing.
8.4 Right to be erased (the right to be forgotten).
You have the right to have your personal data deleted from our database under the following conditions:
- Your personal data is no longer needed for the purposes set;
- You withdraw your consent to the processing of your data and there is no other legal ground for refusal;
- You have validly exercised your right of opposition;
- Your data were processed or acquired in an illegal manner;
- Your data must be deleted to comply with a legal obligation.
The deletion of data primarily relates to the visibility of the data; it is therefore possible that your deleted data may still be stored temporarily.
8.5 Right to limited processing.
In certain cases, you have the right to request limited processing of your data, especially in the event of a conflict regarding the accuracy of the data, if the data is needed in the context of legal proceedings or during the time Van De Moer Instruments needs to verify that you have properly requested your deletion.
8.6 Right to Object.
You have the right to object at any time to the processing of your personal data for sales purposes. Van De Moer Instruments will stop processing you data unless Van De Moer Instruments can demonstrate that there are compelling legal grounds that override your right to object.
8.7 Right to transfer data.
You have the right to request all personal data you have entrusted to us in a structured, generally usable document type. At your request, this data can be transferred to other providers unless this proves to be technically impossible.
8.8 Right to withdraw your consent.
You may withdraw your consent to the processing of your data at any time, e.g. for direct marketing purposes.
9. How do you exercise your rights?
If you wish to exercise your rights, you are expected to send a written request together with proof of your identity to Karrewegstraat 50, 9800 Deinze, Belgium. We will then contact you as soon as possible, at the latest one (1) month after receiving your request.
10. Possibility to file a complaint
If you are not satisfied with the processing of your personal data by Van De Moer Instruments, you have the right to lodge a complaint with the competent Data Protection Authority.